Order & Returns
When will I receive my order?
In-stock products typically ship the next business day after you’ve placed your order. Once the order has been dispatched, you will automatically be sent a tracking number to the email address that you provided during checkout. The delivery time will depend upon your selected shipping method and where the order is being shipped.
When will I receive a product if it's on back order?
We regularly review inventory levels to minimize the number of out-of-stock items. Unfortunately, there can be factors that are outside of our control – such as the manufacturer having no inventory – which would lead to an item being temporarily out of stock on the Cisco® Store. Typically, we receive inventory of back-ordered items within one to four weeks. Once the item has been dispatched to you, you will be sent an email with the tracking number.
How much is the shipping for my order?
Shipping charges are calculated based upon the total volume and weight of your order.
Can products be shipped to PO boxes?
Our chosen freight partners do not currently ship to PO box addresses.
Will I be charged sales tax?
You will see any applicable taxes during the checkout process, items from this store are shipped from Australia and therefore may have GST added.
What is the policy and process for returns?
Products that have not been used and are in new condition may be returned within 30 days at the cost of the buyer, Cisco do not cover return fees. Please email merchstore-help@external.cisco.com and a member of the team will be happy to help arrange this for you.
Can I place an order via telephone or email?
We ask and encourage you to place your order online, as you’ll receive an instant confirmation that your order has been placed. If you would prefer to place your order by email, please contact us at cisco@ottpromotions.com.au and a member of the team will respond within 4 hours during business hours. Alternatively, you can call a member of the team at +61 2 9712 7793 between 9 a.m. and 5 p.m. AEDT Monday through Friday.
How can I track my order?
Once your order has been dispatched, you will automatically be sent an email with the tracking information for your package.
Can I make changes to my order?
We begin to process your order as soon as it has been submitted. There is a small window before the order is dispatched by the warehouse. Please contact a member of the team at cisco@ottpromotions.com.au to request a change to your order. Alternatively, you can call a member of the team at +61 2 9712 7793 between 9 a.m. and 5 p.m. AEDT Monday through Friday.
Can I cancel my order?
We begin to process your order as soon as it has been submitted. There is a small window before the order is dispatched by the warehouse. Please contact a member of the team at cisco@ottpromotions.com.au to request a change to your order. Alternatively, you can call a member of the team at +61 2 9712 7793 between 9 a.m. and 5 p.m. AEDT Monday through Friday.
